REFUND POLICY

We want you to love every single Marco Boni brush. If something is not right, here is how we make it right. 

 

Returns 

We offer a 30-day return policy from the date your order is marked as delivered by the shipping carrier. To be eligible for a return, items must be unused, unopened, with tags and in their original packaging. 

To start a return, contact us at hello@marcoboniusa.com. Once your return is approved, we will send you a return shipping label and instructions on how to send your package back. A $5 fee will be deducted from your store credit to cover the cost of the return label. Returns sent without prior authorization will not be accepted. 

 

Store Credit Only 

We do not offer cash refunds. All approved returns will receive store credit for the value of the returned item, minus the $5 return label fee. Store credit never expires and can be used on any future purchase on our website. 

 

Damaged, Defective or Incorrect Items 

Please inspect your order upon delivery. If your item arrives damaged, defective or is not what you ordered, contact us immediately at hello@marcoboniusa.com with photos clearly showing the issue along with your order details. We aim to resolve all damage and defect cases within 3 to 5 business days of receiving your photos. 

 

Non-Returnable Items 

We cannot accept returns on the following: 

  • Items that have been used, opened or are not in their original packaging 

  • Sale items 

  • Gift cards 

If you are not sure whether your item is eligible for a return, please contact us before starting the process and we will be happy to help. 

 

Exchanges 

To receive your new brush as quickly as possible, simply return the original item and place a new separate order for the one you want. This way your new favorite brush will be on its way without any delays. 💛 

 

Store Credit Processing 

Once we receive and inspect your return, we will notify you of the approval. Store credit is issued within 10 business days of us receiving your return. If you have not received your store credit within 15 business days, please contact us at hello@marcoboniusa.com and we will look into it right away. 

 

Shipping Responsibility 

Customers are responsible for ensuring their shipping address is correct at checkout. Marco Boni is not liable for packages shipped to incorrect addresses provided by the customer. 

For any questions about returns or store credit, reach out to us at hello@marcoboniusa.com We are always here to help. 🩷